Ashford, Kent
10:00 - 16:30

Customer Experience and Account Management

A one-day masterclass in which we focus on engaging customer emotional experience, which influences customer behaviour and spend.

Specifically designed for delegates who interact with customers in their role.

Focus on engaging customer emotional experience, which influences customer behaviour and spend

Content includes:

  • Owning the Customer Journey
  • Generating Referrals and Word of Mouth
  • Effective Complaint Handling
  • Service as a Sales Opportunity
  • Managing Customer Expectations
  • Adopting Service Attitudes
  • Creating Moments of Delight
  • Building Customer Loyalty
  • Managing Reputations in the digital world
  • Gaining feedback
  • Customer communication skills
  • Systematically improving service experience
  • Creating emotional connections with customers

All places on this programme are FREE to members of The Recruitment Network Club.

For non-members of The Recruitment Network the investment is £325+VAT

To book your place(s) please contact support@therecruitmentnetwork.com

Gordon Stoddart
Co-Founder of The Recruitment Network, business and executive coach, leadership trainer and consultant in customer experience transformation within award winning businesses.

Direct and very engaging. I liked the interaction and the way he saw each topic from the view of the recruiter. Each section followed on well.

SuzanneAmida

I liked how Gordon picked a few key topics on a subject and drilled down in detail on how to implement change.

KateNiyaa People

Gordon is excellent - knowledgable, gives great and realistic advice, and engages so well with all involved.

CarlyWhite Recruitment